FAQ's

FAQ’s

I recieved a formal quote. How long is this valid for?

Parker Workwear will honour quotes for 30 calendar days, unless specified dates have been given.

Do you charge for delivery?

Delivery is free on all orders over £150 net. A small charge of £8.50 is added to orders under this for orders on mainland UK. Highlands, Islands and overseas POA. We currently use Tufnells Parcel Service as our main carrier.

Will you provide samples?

We will supply a sample or size range on a sale or return basis. The goods will be invoiced out to you, and a credit will be raised when you return the goods within 14 days, in a re-saleable condition. Goods must be returned will all original packaging. Any carriage will not be credited.

Are your stock levels accurate?

Whilst every effort is made to ensure correct levels of stock are shown on our website, there may be rare occasions whereby goods have been sold and not updated on our records, leading to stock descrepancies. If this does occur and an item is out of stock after an order has been placed, we will notify you immediately and offer you one of the following options:
• proceed with order and wait for stock to become available (notification of expected delivery date will be given)
• an alternative product that meets the original specification of the customer can be offered 
• option to have a full refund

How can I pay?

We accept all major credit and debit cards, or you can apply for a Credit Account.

All accounts are available subject to status and credit checks.

Minimum first order £500 net, Minimum annual spend £5,000 net.

How long should my order take?

For non embroidered items we work on a 3 day lead time.

Embroidered and screen printed garments usually take between 7 and 10 working days from approval of artwork. Please be aware that during periods of peak demand or when products are out of stock, this may be extended, we will keep you informed if this is the case.

How will I receive my artwork proof?

We will produce a proof for new logos’. For embroidered logos' we wil send a sewn sample on a swatch of fabric by post, if the goods are required urgently we can email a screen shot of the embroidered logo to you. For screen printing an email of the proof will be sent. All art work requires approval before we start production. A form will be sent which the customer will need to sign off.

Parker Workwear are not responsible for errors once a proof has been signed off by the customer.

Will I be charged a set up cost for my logo on future orders?

No. Once the design has been set up, we store the embroidery file ready for future use. You will only pay for the embroidery work that is required.

Any additional logos that we do not have on file would require a further set up charge.

Artwork formats, which are best?

For embroidery we can accept most formats including pdf, .eps, jpeg, tiff or you can send a letterhead. For screen printing, we require an .eps tiff or ai file.

What is your returns policy?

Parker Workwear will not automatically accept a return of goods supplied however if it does agree to accept a return of goods then this will be on the basis that there will be a handling charge payable by the customer at the time of return based upon 20% of the total invoice price of the goods. Acceptance of the returned goods is entirely at our own discretion excepting the return of goods is as a result of a failure on the part of Parker Workwear to supply the relevant goods in agreement with the order.

Goods cannot be returned if individual art work has been carried out on such goods and/or the customer has used the goods and/or itself added the art work.

For any further assistance, please send us an email - sales@parker-workwear.com